Rare Van Cleef & Arpels Sapphire & Diamond Papillion Butterfly 18k Gold Necklace
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Shipping Policy
All items are sent tracked and insured with signature required in nondescript parcels.
Shipping to UK customers is free & insured. Sent either '1st Class Signed For' or 'Next Day Special' depending on value.
International shipping is fully insured and free on all orders. Sent by 'Royal Mail Tracked And Signed For' service. We also use couriers such as Fedex, DHL or UPS for higher value orders or to certain destinations.
We have excellent experience sending all value of parcels to every corner of the globe and always happy to use preferred or specialist couriers such as Malca Amit or Brinks.
Return Policy
If for any reason you are unhappy with your purchase, please contact us as soon as possible and we will do our best to resolve any issue to your full satisfaction. We accept returns up to 14 days (for UK) and 7 days (for rest of the world) after delivery. As long as the item is returned in original condition with all original box and paperwork.If an item is returned because of buyers remorse or reasons such as 'the size isn't right' or 'colour is not right' then we are unable to refund shipping cost and payment processing fees (3.5%). This is because we cannot ourselves recover this fee from payment providers - no mater what the return reason.We cannot even recover this fee if an order is cancelled and refunded immediately after sale.You may still return an item for whatever reason within the time frame, we just cannot refund this fee for reasons that are easily avoided or out of our control.We always provide accurate measurements of items and are happy to take more photos for colour and scale.Re-sized rings or modified and bespoke items are non returnable.
- Securely packaged in a discreet envelope. Tracked, signed and insured.
- We accept returns after 14 days in original condition with the original box and paperwork.
Secure transactions. We accept payment through PayPal, all major credit/debit cards and more.
